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● How We Work
At Nice Loans, we believe you shouldn’t need a finance degree to buy a home. That’s why we’ve designed a simple, transparent, 7-step process that helps you understand the home loan application process. We’ll explain the process to you in plain language, help organise the required documents & keep you informed as your application progresses.
First Home Buyer? No idea how to proceed from here? Don’t worry, we’ve got you covered.
Our Process
Every client’s situation is different, but most property purchase applications involve several common stages. This overview describes a typical property purchase application. The steps, order, requirements and timeframes may differ depending on the loan type, lender, property, applicant circumstances and contract.
01
Step 1
We begin with a relaxed conversation, in person, over the phone or via video call. This is where we get to know you, your goals, your timeline, and your financial position. We then provide an indicative assessment of borrowing capacity and explain potentially suitable loan structures & lender options available through our approved panel. The lender will determine the final borrowing capacity & eligibility.
Personal Consultation
In-person · Phone · Video
Document Support
We help you prepare the required information
02
Step 2
Once we understand your goals, we guide you through the documents required and help organise everything for submission. Before your application reaches a lender, we complete a detailed internal credit assessment to identify any potential issues early. This review may help in identifying documentation, serviceability or lender policy issues before submission to minimise the risk of rejection & protect your credit profile.
03
Step 3
With your file fully prepared, we compare potentially suitable options through our approved panel of more than 40 lenders, including major banks, credit unions and specialist lenders. We consider relevant rates, fees, features & lender criteria. We look beyond just interest rates, considering flexibility, features, approval policies and long-term suitability to identify options that may be suitable for your circumstances & objectives. Once selected, the entire submission process is managed by us.
Potentially Suitable Option
Rate · Fees · Features · Criteria
Application Submitted
Subject to lender assessment
04
Step 4
The lender assesses the application & may issue a conditional pre-approval. This can provide an indication of the amount the lender may be prepared to lend, subject to conditions. However, you should know that a pre-approval is not a final approval and doesn’t guarantee finance for a particular property and may expire or be withdrawn if circumstances, lender policy or information provided change.
05
Step 5
After you’ve found a property, the lender may obtain a valuation to assess the property as security for the loan. This step is essential in determining your loan-to-value ratio (LVR) and the lender’s final assessment of the property & acceptable LVR. Where possible, we help arrange valuations early to avoid delays and keep your purchase moving smoothly toward approval.
Property Assessment
Independent · Accurate · Fast
Formal Approval
Unconditional · Certain · Yours
06
Step 6
Once the lender is satisfied with the application, valuation & supporting information, it may issue formal approval and loan documents. Review the approval carefully, along with the loan terms & any remaining requirements. Also, obtain confirmation from your solicitor or conveyancer before taking action regarding a finance clause or committing to settlement.
07
Step 7 · Final
Before settlement, we help you understand the signing process & follow up on lender requirements. You should review the legal effect of the loan & property documents before signing. On settlement day, we liaise with the lender & relevant parties in the application and help monitor progress. The lender & settlement representatives will complete the required financial & property transactions. Your solicitor or conveyancer, can confirm when settlement & ownership transfer have been completed.
Settlement Day
Welcome home 🏡
We do far more than simply submit applications. We aim to make the application process much easier to understand, identify relevant lender requirements & keep you informed throughout the process.
Before your application is submitted to a lender, we conduct our own internal credit assessment. This step helps identify issues early, helping identify potential issue before an application is submitted.
Unlike banks, we’re not limited to a single lender or product range. We compare home loans across a panel of more than 40 lenders, including major banks, credit unions and specialist lenders, to compare potentially suitable options based on relevant rates, fees, features, lender criteria & your circumstances.
From your first consultation through to settlement day, we assist with the process, liaise with relevant parties and provide updates through to settlement. You stay informed and in control while we handle the complexity behind the scenes.
Our focus is on you. Because we’re paid by lenders, not directly by you, our services come at no cost to most clients in most resiential home loan cases. Some fees may apply on some loan types but will be disclosed before proceeding. More importantly, our business is built on long-term relationships, referrals and trust, not one-off transactions.
Finance shouldn’t feel confusing or intimidating. We explain every step of the process simply, helping you understand your options, your loan structure and where your application currently stands based n the information availale to us.
Our structured process helps applicants prepare documentation, understand relevant lender requirements & stay informed as their application progresses. Every application remains subject to lender policy, assessment & approval.
Still unsure what to expect? Here are some questions we’re asked most often.
Application & settlement timeframes vary depending on the lender, loan type, documentation, valuation requirements, application complexity & property contract dates. Some applications may receive a decision relatively quickly, while some might require additional information or assessment. A pre-approval is a condition, not a guarantee, of formal approval. We will explain the expected timeframe for the selected lender & keep you informed of material updates or delays.
Not necessarily. We can handle consultations easily via phone or video call, and much of the application process can be completed digitally for convenience and flexibility. However, we do prefer meeting clients in person during the final signing stage. This helps us carefully review our documents, ensure everything is completed correctly and help avoid settlement delays caused by missed signatures or errors. The appointment is simple, efficient and usually takes around an hour.
Document requirements vary by lender, loan type, employment arrangements, and applicant circumstances. Here are some commonly requested documents:
Since we guide you through exactly what’s needed, we’ll provide you with a checklist that will help you understand the lender’s requirements.
A formal credit application generally results in a credit enquiry being recorded on your credit report. Before submitting an application, we do review your circumstances & relevant lender criteria. But this doesn’t guarantee approval or prevent an enquiry from affecting your credit profile. Avoid making multiple unnecessary credit application & tell us about any recent or planned applications before proceeding.
In most standard residential home loan cases, borrowers do not pay Nice Loans a broker fee since we receive a commission from the lender. Fees may apply to certain loan types of complex applications. Any applicable broker fee, lender fee or commission will be disclosed before you proceed.
A previous refusal doesn’t automatically prevent another application, but it is important to understand why it was declined before applying again. We can review the available information & identify lenders whose policies may accommodate your circumstances.

Whether you’re buying your first home, refinancing, investing or simply exploring your options, the team at Nice Loans is here to help. Feel free to contact us with any queries!