Free Mortgage Assessment. Contact Today!!!
Free Mortgage Assessment. Contact Today!!!
We hope you’re delighted with the service you’ve received from Nice Loans. However, we understand that sometimes things don’t go as expected. If you have a concern, complaint, or dispute, we want to hear from you so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing at any time.
Nice Loans follows a structured Internal Dispute Resolution (IDR) process to ensure every complaint is handled consistently, transparently, and in a timely manner.
The first step is to raise your concern directly with us. We will acknowledge your complaint within 1 business day and aim to resolve it within 30 days.
If you require accessibility assistance, including language support or translations, please contact us using the details above, and we will do our best to accommodate your needs.
If your concern is not resolved to your satisfaction at Step 1, you may escalate your complaint to our aggregator:
Yellow Brick Road Holdings Pty Limited
If you remain unsatisfied after completing our internal process, you have the right to refer your complaint to an independent external dispute resolution scheme at no cost to you.
Australian Financial Complaints Authority (AFCA)
AFCA is an ASIC-approved external dispute resolution body that provides free and independent assistance to consumers in resolving disputes with financial services providers, including mortgage brokers.
You may refer your matter to AFCA at any time. However, if our internal process is still in progress, AFCA may ask that our internal process be completed before they consider the matter further.
You can request further details about our dispute resolution procedures or a copy of our Privacy Policy at any time by contacting us directly.
